Payment Policy

Last updated: August 2026

At Berber-Rug.com, operated by Berber Rug LLC, we are committed to providing our customers with a secure, transparent, and reliable payment experience.

This Payment Policy explains how payments are processed when purchasing handmade Moroccan rugs and products from our website.

1. Business Information

Business Name:
Berber Rug LLC

Website:
Berber-Rug.com

Business Address:
6751 N Sunset Blvd, Suite 320
Glendale, AZ 85305
United States

Phone:
+1 332 248 4364

Email:
info@berber-rug.com

2. Accepted Payment Methods

We accept secure payment methods available during checkout.

Depending on availability, your payment options may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal
  • Other payment methods displayed during checkout

Only payment methods shown at checkout are available for your specific order.

3. Secure Payment Processing

All payments are processed through secure payment providers designed to protect your personal and financial information.

When you complete a purchase:

  • Your payment information is securely transmitted.
  • Your payment is authorized.
  • Your order is confirmed.
  • Your rug production or fulfillment process begins.

Berber Rug LLC does not store or have access to your complete credit card number, security code, banking password, or other sensitive payment credentials.

4. Order Payment

Payment is required at the time your order is placed.

Once payment has been successfully completed:

  • You will receive an order confirmation email.
  • Your order will enter our production or fulfillment process.
  • Handmade rug production will begin according to the estimated timeline provided.

Because many of our rugs are handmade specifically for each customer, production may begin shortly after payment confirmation.

5. Pricing and Currency

All product prices displayed on Berber-Rug.com are shown in the currency available during checkout.

Before completing your purchase, you will be able to review:

  • Product price
  • Selected size and options
  • Discounts or promotions
  • Shipping charges
  • Applicable taxes
  • Final order total

By completing checkout, you authorize payment for the final amount shown.

6. Taxes and Additional Fees

Applicable sales taxes may be calculated during checkout based on your shipping location and current tax requirements.

Customers may also be responsible for charges imposed by third parties, including:

  • Bank currency conversion fees
  • Foreign transaction fees
  • Payment provider fees
  • Customs duties or import fees, where applicable

Berber Rug LLC does not control or receive these additional charges.

7. Payment Authorization and Verification

For security purposes, some orders may require additional verification.

We may request confirmation of:

  • Billing information
  • Shipping details
  • Payment authorization

Orders may be delayed while verification is completed.

We reserve the right to cancel orders that appear fraudulent, unauthorized, or inconsistent with our security procedures.

8. Failed or Declined Payments

If your payment cannot be processed:

  • Your order will not be confirmed.
  • Production or shipment will not begin.
  • You may need to update your payment information or select another payment method.

Payment failures may occur due to:

  • Incorrect card information
  • Expired payment method
  • Insufficient funds
  • Bank restrictions
  • Security verification issues

If the problem continues, please contact your bank or payment provider.

9. Refund Payments

Refunds are handled according to our Refund & Return Policy.

If a refund is approved:

  • The refund will be issued to the original payment method.
  • Processing times depend on your bank, card issuer, or payment provider.
  • Refund timing may vary after the refund has been submitted.

Berber Rug LLC is not responsible for delays caused by financial institutions.

10. Payment Disputes

If you have a concern regarding a payment, order charge, or transaction, please contact us first:

Email:
info@berber-rug.com

Our team will review your concern and work toward a resolution.

This process does not limit your rights to contact your payment provider regarding unauthorized transactions.

11. Fraud Prevention

To protect our customers and our business, Berber Rug LLC uses security measures to help identify suspicious transactions.

We may:

  • Review orders before approval
  • Request additional verification
  • Delay processing when necessary
  • Cancel orders suspected of fraud

If an order is canceled after payment, eligible refunds will be issued to the original payment method.

12. Contact Us

For questions about payments, billing, or transactions:

Berber Rug LLC

6751 N Sunset Blvd, Suite 320
Glendale, AZ 85305
United States

Phone:
+1 332 248 4364

Email:
info@berber-rug.com

Berber-Rug.com LLC
Authentic Moroccan rugs, handcrafted in Morocco and created for timeless American homes.