Terms of Service

Last updated: August 2026

Welcome to Berber-Rug.com, operated by Berber Rug LLC.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms.

Please read these Terms carefully before using our website.

1. Business Information

Business Name:
Berber Rug LLC

Website:
Berber-Rug.com

Business Address:
6751 N Sunset Blvd, Suite 320
Glendale, AZ 85305
United States

Phone:
+1 332 248 4364

Email:
info@berber-rug.com

2. About Berber-Rug.com

Berber-Rug.com specializes in authentic Moroccan rugs handcrafted by skilled artisans in Morocco.

Our collection includes handmade rugs inspired by traditional Moroccan weaving techniques, including Berber rugs, Moroccan wool rugs, and artisan-crafted home décor pieces.

Because our rugs are handmade, each piece may have natural variations in:

  • Texture

  • Color

  • Shape

  • Pattern

  • Size

These characteristics are part of the beauty and authenticity of handmade craftsmanship and are not considered defects.

3. Website Use

By using our website, you agree that you will:

  • Provide accurate and complete information when placing orders

  • Use the website only for lawful purposes

  • Not attempt to damage, disrupt, or interfere with our website

  • Not use our content, images, or materials without permission

  • Not engage in fraudulent activity

We reserve the right to restrict access to users who violate these Terms or misuse our website.

4. Products and Product Information

We make every effort to ensure that product descriptions, images, measurements, colors, and pricing are accurate.

However:

  • Colors may appear differently depending on your screen settings.

  • Handmade rugs may have slight variations due to artisan production.

  • Measurements may have minor differences because each rug is individually created.

These natural differences are part of authentic handmade Moroccan rugs.

5. Handmade Rug Production

Many Berber-Rug.com products are handmade and may require production time before shipment.

Estimated production times are provided as guidelines and may vary depending on:

  • Rug size

  • Design complexity

  • Artisan availability

  • Seasonal conditions

Production timelines are estimates and are not guaranteed delivery dates.

6. Orders and Payments

When you place an order through Berber-Rug.com:

  • You agree that all information provided is accurate.

  • You authorize us to process your payment.

  • You agree to pay all applicable charges shown during checkout.

We reserve the right to refuse or cancel orders due to:

  • Payment issues

  • Incorrect pricing information

  • Product availability

  • Suspected fraud

  • Incorrect customer information

  • Delivery restrictions

If an order is canceled after payment has been received, eligible refunds will be issued to the original payment method.

7. Pricing and Availability

All prices displayed on our website are subject to change without notice.

We reserve the right to correct pricing errors, product information errors, or availability issues.

If a product becomes unavailable after your order is placed, we will contact you and provide available options, including a refund when appropriate.

8. Shipping and Delivery

Shipping times, delivery estimates, tracking information, and shipping responsibilities are described in our Shipping & Delivery Policy.

Once an order has shipped, delivery times may be affected by factors outside our control, including:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • International shipping disruptions

Please review our Shipping & Delivery Policy before placing an order.

9. Returns and Refunds

Returns, refunds, cancellations, and exchanges are governed by our Refund & Return Policy.

Because our rugs are handmade and may be created specifically for customers, certain products may have special return conditions.

Please review our Refund & Return Policy before purchasing.

10. Intellectual Property

All content on Berber-Rug.com, including:

  • Logos

  • Brand names

  • Text

  • Images

  • Product descriptions

  • Graphics

  • Website design

is owned by or licensed to Berber Rug LLC.

You may not copy, reproduce, modify, distribute, or use our content without written permission.

11. Customer Reviews and Submitted Content

If you submit reviews, photographs, comments, or other content to Berber-Rug.com, you confirm that:

  • The content is accurate and based on your experience.

  • You own or have permission to share the content.

  • The content does not violate any third-party rights.

We reserve the right to remove content that is unlawful, misleading, offensive, or violates these Terms.

12. Third-Party Services

Our website may use third-party services including:

  • Shopify

  • Payment processors

  • Shipping providers

  • Analytics services

  • Marketing platforms

These services may have their own terms and privacy policies.

Berber Rug LLC is not responsible for third-party websites, services, or policies.

13. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account information.

You agree to notify us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend accounts involved in fraudulent, abusive, or unlawful activity.

14. Limitation of Liability

To the maximum extent permitted by law, Berber Rug LLC is not responsible for losses caused by:

  • Improper use of products

  • Incorrect information provided by customers

  • Unauthorized account access

  • Third-party services

  • Delays outside our reasonable control

Nothing in these Terms limits rights that cannot legally be excluded.

15. Website Availability

We work to keep our website available and functioning properly.

However, we cannot guarantee uninterrupted access due to:

  • Maintenance

  • Updates

  • Technical issues

  • Hosting problems

  • Events outside our control

16. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect your personal information.

17. Changes to These Terms

We may update these Terms from time to time.

Any changes will be posted on this page with an updated revision date.

Your continued use of the website after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Arizona, United States.

Any disputes related to these Terms or purchases made through Berber-Rug.com will be handled according to applicable laws and regulations.

19. Contact Us

If you have questions about these Terms, please contact us:

Berber Rug LLC

6751 N Sunset Blvd, Suite 320
Glendale, AZ 85305
United States

Phone:
+1 332 248 4364

Email:
info@berber-rug.com

Berber-Rug.com LLC
Authentic Moroccan rugs, handcrafted in Morocco and created for timeless American homes.