At Berber-Rug.com, every rug begins its journey in Morocco, where skilled artisans create each piece by hand using traditional weaving techniques.

Because our rugs are handmade, every order requires time, patience, and careful craftsmanship. Your rug is not mass-produced — it is individually created to bring the beauty, warmth, and heritage of Morocco into your American home.

1. Handmade Rug Production Time

How long does it take to receive my Moroccan rug?

After your order is placed, our team carefully reviews your request and begins preparing your rug for production.

Our handmade Moroccan rugs typically require:

Production time: 5–7 weeks

This process includes:

• Preparing natural fibers and wool
• Spinning and preparing yarn
• Hand weaving by Moroccan artisans
• Washing and finishing the rug
• Final quality inspection before shipment

Because every rug is handmade, production times may vary depending on:

• Rug size
• Design complexity
• Artisan availability
• Seasonal conditions

During colder months, drying and finishing processes may require additional time.

We appreciate your patience — authentic handmade rugs take time to create.

2. Shipping to the USA

How long does delivery take after my rug is finished?

Once your rug is completed, inspected, and ready to ship:

Estimated delivery time to the USA: 3–7 business days

Your rug is shipped directly from Morocco to your address in the United States.

Once your order leaves Morocco, you will receive a shipping confirmation email with tracking details.

3. Shipping Costs

Do you offer shipping to the USA?

Yes, Berber-Rug.com ships handmade Moroccan rugs directly to customers throughout the United States.

Shipping costs are calculated based on:

• Delivery location
• Rug size
• Shipping method

Any applicable shipping charges will be clearly displayed during checkout before completing your order.

4. Order Tracking

Once your rug has shipped, you will receive an email containing:

• Tracking number
• Carrier information
• Delivery updates

Please allow up to 48 hours for tracking information to become active.

5. Customs, Duties & Taxes for USA Orders

Orders shipped to the United States may be subject to customs processing depending on current regulations.

Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated during checkout.

Berber-Rug.com is not responsible for delays caused by customs inspections or government processing.

6. Delivery Address Information

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Phone number
• Email address

If you need to update your address, please contact us immediately.

We cannot guarantee changes after production or shipment has started.

7. Shipping Delays

We work carefully to deliver your rug as quickly as possible. However, delays may occasionally occur due to:

• Weather conditions
• Customs processing
• Carrier delays
• Holiday periods
• International shipping disruptions

If your order experiences a delay, please contact us and our team will help track your shipment.

8. Damaged or Lost Deliveries

Every rug is carefully packaged before leaving Morocco.

If your rug arrives damaged, please contact us within:

48 hours of delivery

Please provide:

• Order number
• Photos of the shipping package
• Photos of the rug
• Description of the issue

Our team will review your request and work toward the best possible solution.

9. Delivery Signature

Depending on the shipping carrier and delivery location, a signature may be required.

We recommend ensuring someone is available to receive your rug when it arrives.

10. Order Cancellation

Because every rug is handmade specifically for each customer, cancellation requests must be submitted within:

24 hours after placing your order

After production begins, cancellation may no longer be possible.

To request a cancellation, contact:

Email: info@berber-rug.com

as soon as possible.

11. Need Your Rug Faster?

If you have a specific deadline or special request, please contact us before placing your order.

Email: info@berber-rug.com

We will do our best to advise whether an accelerated production timeline is possible.

Please remember that handmade craftsmanship requires time and cannot be rushed without affecting quality.

12. Wholesale & Interior Design Orders

We work with:

• Interior designers
• Home decor professionals
• Hospitality projects
• Retail partners
• Bulk buyers

For wholesale inquiries:

Email: wholesale@berber-rug.com

Our team can assist with:

• Wholesale pricing
• Large quantity orders
• Custom rug projects
• Collection availability
• Production timelines

Contact Us

For shipping questions or order assistance:

Customer Support
info@berber-rug.com

Wholesale Inquiries
wholesale@berber-rug.com

Berber-Rug.com

Authentic Moroccan rugs, handcrafted in Morocco and delivered to homes across the United States.